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Direct 500, an integrated order management
and eCommerce software solution, extends the functionality of Sage ERP MAS
500 with important features geared towards organizations with
multiple selling channels, call centers, catalogs, eStores and dealers.
Direct 500 improves the operational effectiveness of the call center,
web site, marketing and fulfillment areas within these businesses.
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RELATED RESOURCES
Data Sheet [PDF]
View Demos
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Direct 500 improves the sales order entry
module within MAS 500 by expanding the pricing models available to the
company – deals, promotions, coupons and bundled pricing are all
standard features of Direct 500 and the Direct 500 eStore.
Direct 500 improves the effectiveness of the fulfillment department by
expanding the shipping options within MAS 500. Address normalization
improves the accuracy of shipments and Starship integration calculates
shipping charges during order entry.
Direct 500 improves
marketing activities by providing source code tracking at a customer and
transaction level. RFM scoring is an excellent predictor of whether a
customer will place another order |
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Top Features |
Call Centers:
Call
centers are usually high volume order entry departments.
Speed of entry and accuracy of data is important.
Direct 500 provides an enhanced sales order entry search
engine to speed the lookup of current customers or prospects.
Once
the customer is located, Direct 500 focuses on speed of entry
and access to information for the operator.
We want the operator to be focused on serving the
customer and not worried about the deals and promotions that
they need to track on a manual sheet – we have incorporated all
of this logic in the sales order entry module.
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eStores:
Many distributors offer
their products on their website.
What we often find is the estore is an island unto itself
with no integration with the ERP software – a glorified fax
machine.
The Direct 500 estore is an extension of MAS 500
and the Direct 500 call center capabilities.
Business rules for pricing, sales tax, freight, credit
card processing and many others that are defined for sales order
entry are extended to the estore. |
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Marketing:
Distributors that sell
through these multiple channels face a challenge tracking the
many sales and marketing campaigns and their effectiveness.
Direct 500 offers a multi level source code providing
valuable information back to the business.
Integrating
source codes with the call center and the eStore provides the
business with an effective promotion and analysis tool set.
An email blast with an integrated source code and linked
promotion can automatically take the buyer to a special offer on
the estore, complete the shopping cart with the promotion and
place the order in MAS 500 with no interaction from the call
center staff.
RFM scoring is an excellent predictor of
whether a customer will place another order.
RFM scores are automatically calculated and are available
during our Mail List Selection to enhance the targeting of
potential customers. |
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Fulfillment:
Many distributors that sell
through multiple channels are high volume shipping
organizations. These
companies can live or die by their shipping costs.
Address accuracy, shipping and handling calculations and
on time delivery determines if these companies successful or
simply survive.
Direct 500 provides extensive shipping
capabilities focused on simplifying the call center and estore
transaction. Shipping
methods have been expanded with features to allow shipments by
address types, restrictions by postal codes and countries.
Shipping charts can be defined by geographical region and
level of service. Direct
500 also offers integration to StarShip, allowing customer to
have a calculated freight and handling charge straight from the
StarShip rate tables.
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