Help Desk

AccuPointe Help Desk Support

Help Desk

We are committed to providing responsive and reliable support to our clients. Our support professionals are available via telephone, e-mail and the internet to address your software questions and challenges. If we’re unable to resolve your issue remotely, a consultant can visit you on site.

Submit AccuPointe Support Email


AccuPointe Phone Support

The office hours are 8:00am to 5:00pm, Monday through Friday.

To contact the Sage help desk, please call 704-290-5451

To contact the Acumatica help desk, please call 704-290-5434

To contact sales, please call 704-290-5440

To contact main, please call 704-283-0311

Faxes may be sent to +1 980 202 4599


Sage Phone Support

If you have an existing  Sage 100 ERP or Sage BusinessWorks Business Care contract,  you can utilize it by calling the Sage Support Department:

  • Sage’s Main Support:

    BusinessWorks

    Sage 100 ERP:

    Sage’s Support Fax Number:

     

  • 800-854-3415, option 3

    800-447-5700, option 7

    888-924-8989

    For non-urgent support requests, you can fax Sage’s Support Dept, directly at 800-700-0417

     


Sage Online Software Support (SOSS)

Sage Online Software Support is on Sage’s website. Once you gain access, you can instantly connect to Sage’s internal research database. In fact, you can quickly and easily get all the same information used by Sage’s own support analysts. For example, using the “Locator,” you can do your own searches for reported issues and workarounds in the Sage knowledge base. Sage Online Support requires a current subscription (a.k.a. maintenance) plan.

To access Sage Online Support the first time, you’ll need to register using the following form on the Sage website: Sage Online Support New Member registration

Existing Sage Online Support Members: Sage’s existing customer support login page