AccuPointe Help Desk Support
We are committed to providing responsive and reliable support to our clients. Our support professionals are available via telephone, e-mail and the internet to address your software questions and challenges. If we’re unable to resolve your issue remotely, a consultant can visit you on site.
The office hours are 8:00am to 5:00pm, Monday through Friday.
To contact the Sage help desk, please call 704-290-5451
To contact the Acumatica help desk, please call 704-290-5434
To contact sales, please call 704-290-5440
To contact main, please call 704-283-0311
Faxes may be sent to +1 980 202 4599
If you have an existing Sage 100 ERP or Sage BusinessWorks Business Care contract, you can utilize it by calling the Sage Support Department:
Sage’s Main Support:
Sage 100 ERP:
Sage’s Support Fax Number:
800-854-3415, option 3
800-447-5700, option 7
For non-urgent support requests, you can fax Sage’s Support Dept, directly at 800-700-0417
Sage Online Software Support is on Sage’s website. Once you gain access, you can instantly connect to Sage’s internal research database. In fact, you can quickly and easily get all the same information used by Sage’s own support analysts. For example, using the “Locator,” you can do your own searches for reported issues and workarounds in the Sage knowledge base. Sage Online Support requires a current subscription (a.k.a. maintenance) plan.
To access Sage Online Support the first time, you’ll need to register using the following form on the Sage website: Sage Online Support New Member registration
Existing Sage Online Support Members: Sage’s existing customer support login page