Support

Provide resolutions to issues effectively and efficiently, reduce the time and resources it takes to support your customers and extend service delivery through 24x7 self-service solutions.

Sales and Marketing deliver customers to your business, but your Customer Support department keeps them with you for the long haul. With the costs of acquiring new customers 5-10 times higher than retaining existing customers, support solutions designed to help foster lasting relationships with your customers have a tremendous impact on the bottom line.

Spec Sheet 

Streamline Support Center Activities
Sage CRM SalesLogix Support provides advanced issue tracking and resolution tools, enabling you to exceed customer expectations and internal performance goals. Manage call and defect tracking, service contract renewals and return material authorizations (RMAs).

Sage CRM SalesLogix also provides escalation alerts via phone, e-mail or pager, based on business rules you define.

Keep Critical Knowledge at Your Fingertips
The powerful SpeedSearch knowledge base in Sage CRM SalesLogix helps support professionals quickly locate resolutions to customer issues. Support reps can efficiently search resources such as prior call tickets, standard problems and resolutions, and stored procedures, or access reference materials such as manuals, FAQ and white papers.

Help Customers Help Themselves
Reduce costs by empowering customers to find the answers they need — online at their convenience. The Sage CRM SalesLogix Web Customer Portal puts the same intelligence used by your support team on your Web site, along with a powerful search engine that simplifies the self-service experience. With Sage CRM SalesLogix Support, customers and employees around the world can also create and track support tickets online, anytime.

Share Information with Sales and Marketing
A record of every support interaction is stored within each customer’s account history in Sage CRM SalesLogix, so employees from Sales and Marketing to Accounting and Finance can share a complete view of all account activity.

So, whether you’re a software company that meticulously tracks bugs and feature requests, or an appliance manufacturer concerned with efficiently managing RMAs, your support team will have the resources it needs to quickly resolve issues and build lasting and profitable customer relationships.