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Help Desk |
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We are committed to providing responsive and reliable support to our clients.
Our support professionals are available via telephone, e-mail and the internet
to address your software questions and challenges. If we’re unable to resolve
your issue remotely, a consultant can visit you on site.
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AccuPointe Phone Support |
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The office hours are 8:00a to 5:00p, Monday
through Friday.
To contact the help desk, call 704.283.0311 and
select option 3.
Faxes may be sent to 704.291.9976 or
you may email support directly to the email address:
support@accupointe.com
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Sage Phone Support |
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If you have an existing Sage BusinessWorks,
MAS 90, MAS 200, MAS 500, Abra Plan
(Gold, Silver, SupportPlus, Clientcare, etc.) , you can utilize it by
calling the Sage Support Department:
| Sage's Main Support: |
800.854.3415, option 3
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BusinessWorks: |
800.447.5700, option 7 |
| MAS 90 • MAS 200: |
888.924.8989 |
| MAS 500: |
877.541.1679 |
| Abra HRMS: |
727.579.1111 |
| Sage's
Support Fax Number: |
For
non-urgent support requests, you can fax Sage's Support Dept.
directly at 800.700.0417. |
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Sage Online Software Support (SOSS) |
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Sage Online Software Support is on Sage's website. Once you gain access, you can
instantly connect to Sage’s internal research database. In fact, you can
quickly and easily get all the same information used by Sage’s own
support analysts. For example, using the “Locator,” you can do your own
searches for reported issues and workarounds in the Sage knowledge base.
Sage Online Support requires a current subscription (a.k.a. maintenance)
plan.
To access Sage Online Support the first time, you'll need to register
using the following form on the Sage website:
Sage Online Support New Member registration
Existing Sage Online Support Members :
Sage's existing customer support login page
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Email AccuPointe Support Dispatch |
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